Technological advances influence the way organizations communicate and build relations with the public. Previous studies have explored digital dialogic communication in different organizational contexts; however, there is a paucity of studies that focus on dialogic communication in public institutions. This current study extends the investigation of online relationship building by exploring how a state college uses Facebook to facilitate dialogic communication with stakeholders. Through quantitative content analysis and key informant interviews, a complete enumeration of Facebook posts from January to December 2020 examined the use of dialogic features within the Facebook profile as well as in-depth interviews with the directors, office heads, and stakeholders. Results showed that the state college used a variety of dialogic internet principles on Facebook. Yet, one-way strategies were still more commonly used. The principle of conservation of visitors and organizational engagement for creating an online dialogue enhances public engagement outcomes of users’ reactions, likes, shares, and comments. Moreover, findings from qualitative data demonstrate that a state college relied on social media more to disseminate information rather than a dialogic and interactive medium for governance.
The role of social media in influencing political thinking, perception, and participation is becoming increasingly important, as evident in the volume of research the topic has attracted. This article presents findings on social media, political efficacy, and political participation in Nigeria. The objective is to evaluate the relationship between social media and political efficacy; social media and political participation; and political efficacy and political participation in Nigeria. To this end, the study adopted a web survey design for sample participants across the country, using links distributed through Facebook and Twitter. Snowball sampling was adopted to determine the total number of respondents (N = 3,407). The results of the descriptive statistics and Pearson Product-Moment Correlation Coefficient yielded evidence that the majority of social media users in Nigeria are male, young, educated and largely unemployed . It concludes that social media influences political efficacy and political participation in Nigeria.
Female entrepreneurship and social capital: Exploring the relationship between social connection and women-owned social media-based businesses in Bangladesh
Businesswomen in Bangladesh are using social media to do business from their homes, in support of their financial development. Social capital theory is applied to investigate the role that family and other close and external networks play in conducting business through social media. Semi-structured interviews were conducted with 31 businesswomen to understand why they chose social media for their business, and to identify the type of support they got from their social connections and the hurdles they encountered. Content analysis examined their Facebook and Instagram pages for two weeks to understand the support that their external networks provided. This study finds that family and other close networks encouraged women entrepreneurs with loans, free labour, and product promotions that contributed in building and sustaining the businesses, while external networks helped with more formal or institutional support. Meanwhile, customers provided intangible support that encouraged the businesswomen to start, survive, and succeed.
Social media as a medium for preventing radicalization (A case study of an Indonesian youth community’s counter-radicalization initiatives on Instagram)
This paper explores how an Indonesian national youth community uses social media as a radicalization prevention medium. In this paper, the Indonesian youth community’s applied online interventions are explored and evaluated through a mixed-method approach, using a qualitative case study and visual content analysis. The authors conducted semi-structured interviews and analyzed visual content outputs, focusing on the social media strategy enacted to create counter-radicalization narratives, and measuring social media engagement rates as a means of evaluating that strategy. This paper extends existing counter-radicalization studies by adding insights on how youth community-based social media initiatives could contribute as a non-coercive approach in combating radicalization.
Instagram is an image-based social network that has become very popular amongst young people. This social network has become one of the channels for self-expression of its users. This behavior can also lead to the intensive use of this social network, which in turn is beginning to be linked to technological addiction. The objective of this paper was to analyze Instagram use habits in a sample of Czech and Spanish college students (n = 362) and its influence on personal variables (self-esteem, self-expression). Another objective was to find out whether the increased use of Instagram fosters addictive behavior. The study was approached from a quantitative perspective, using the questionnaire as a data collection tool. Amongst the findings were the confirmation of a positive correlation between Instagram use and self-expression, as well as between Instagram use and addiction. Finally, differences were found between Instagram use between Czech and Spanish college students and the connection of Instagram use with self-esteem, self-expression and addiction, together with the concept of relapse.
My study describes the atmosphere of incivility in a specific local online setting by looking at the incidence of incivility in the reader comments field of Philippine Daily Inquirer’s (PDI) news website and official Facebook page. Even though studies about online incivility in deliberative intercourse are not new, there is a dearth in scholarly research examining incivility in the context of local online discourse. A total of 5,255 reader comments were gathered from PDI’s top trending news article of the day over a seven-day constructed week sampling, which covered a total of seven top trending news articles selected during September and October 2017. Findings reveal that 76.6% of the total comments contained at least one form of incivility and it was found to be more present during the first 12 hours after an article’s online posting. The most popular forms of incivility across comment levels were character assassination, stand assassination, mockery, and name-calling and were typically directed at others outside the discussion thread. While there was no significant difference between PDI’s website and Facebook page in terms of forms and timeline of incivility, a higher density of incivility was found in its website. Moderation of comments is thus recommended as well as media and information literacy campaigns to address the incidence of online incivility.
The current reality in Nigeria is that media houses choose news and the way events are covered based on their ideological or political leanings. At the same time, audience members appear to also choose news contents that reinforce their pre-existing perceptions or views while avoiding those that go against these views. Based on Sears and Freedman’s (1967) review of selective exposure or information utility, this experimental study set out to examine the possible influence of online news social endorsements on news selectivity in Nigeria. Findings reveal that the selective choices news consumers make with regard to consuming and disseminating news on the Internet are significantly influenced by online social endorsements such as Likes and recommendations. Findings also show that the effect of social endorsement is stronger among partisan respondents selecting articles from an ideologically misaligned source and that the presence of social endorsements significantly reduce partisan selectivity.